Privacy Policy & Terms of Service

This page explains how Queen City Interior Cleaning LLC collects information, uses information, and provides cleaning services.

Last updated: 05/05/2026

LEGAL INFO

Privacy & Terms

Queen City Interior Cleaning LLC respects your privacy. This page explains what information we collect, how we use it, and how we protect it when you visit our website, request a quote, book a cleaning, or communicate with us.

Privacy Policy

Privacy Policy Overview

Queen City Interior Cleaning LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, request a quote, book a cleaning, or communicate with us.

SECTION 1.1: Information We Collect

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Service address
  • Cleaning service preferences
  • Home details such as bedrooms, bathrooms, square footage, home condition, access instructions, and special requests
  • Appointment and scheduling details
  • Payment and billing information processed through third-party payment providers
  • Messages, form submissions, and communication history
  • Website usage data, including page visits, clicks, device information, browser information, and similar analytics data

SECTION 1.2: How We Use Information

We use collected information to:

  • Provide quotes for cleaning services
  • Schedule and manage cleaning appointments
  • Communicate with customers about bookings, service details, updates, and support
  • Assign cleaning partners to complete requested services
  • Process payments and invoices
  • Improve our website, services, customer experience, and internal operations
  • Respond to customer questions or requests
  • Maintain business records
  • Prevent fraud, misuse, or unauthorized activity

SECTION 1.3: Payment Processing

Payments may be processed through third-party payment providers such as Stripe.

Queen City Interior Cleaning LLC does not store full credit card numbers on its own systems. Payment information is handled by the payment processor according to its own privacy policy, security practices, and terms.

SECTION 1.4: Sharing Information

We may share customer information only as needed to operate our business and provide services.

This may include sharing information with:

  • Cleaning partners or independent contractors assigned to complete a cleaning
  • Payment processors
  • Website, CRM, form, communication, and scheduling platforms
  • Analytics and advertising platforms
  • Professional advisors, legal providers, or compliance providers when needed
  • Government authorities if required by law

We do not sell customer personal information.

SECTION 1.5: Cleaning Partners

Queen City Interior Cleaning LLC works with independent cleaning partners and contractors.

When a cleaning is scheduled, we may share necessary job information with the assigned cleaning partner, including customer name, service address, appointment time, cleaning details, access instructions, and relevant service notes.

SECTION 1.6: Website Tracking and Analytics

Our website may use cookies, pixels, and similar tracking technologies.

These tools may help us understand website activity, measure advertising performance, improve our website, and provide a better user experience.

We may use tools such as:

  • Meta Pixel
  • Microsoft Clarity
  • GoHighLevel tracking tools
  • Other website analytics or advertising tools

These tools may collect information such as page visits, clicks, browser type, device information, referring pages, and interactions with the website.

Users can control cookies through their browser settings.

SECTION 1.7: Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.

SECTION 1.8: Data Retention

We keep customer information for as long as needed to provide services, manage records, comply with legal obligations, resolve disputes, and operate our business.

SECTION 1.9: Customer Choices

Customers may contact us to request access, correction, or deletion of their personal information, subject to legal and business recordkeeping requirements.

Contact: [email protected]

SECTION 1.10: Children’s Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13.

SECTION 1.11: Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Terms of Service

Terms of Service Overview

These Terms of Service explain the rules and expectations for using Queen City Interior Cleaning LLC’s website and booking cleaning services.

By using our website, requesting a quote, booking a cleaning, or using our services, you agree to these Terms.

SECTION 2.1: Services Provided

Queen City Interior Cleaning LLC provides residential interior cleaning services in Cincinnati, Ohio and nearby areas.

Services may include:

  • Standard cleaning
  • Deep cleaning
  • Recurring cleaning
  • Related residential cleaning services

Service availability may depend on location, scheduling, cleaner availability, home condition, and service type.

SECTION 2.2: Quotes and Pricing

Starting prices listed on the website are estimates and may not represent the final price.

Final pricing may depend on:

  • Home size
  • Number of bedrooms and bathrooms
  • Home condition
  • Type of cleaning requested
  • Pets, buildup, clutter, or special conditions
  • Add-ons or special requests
  • Time required to complete the cleaning

Final pricing is confirmed before the cleaning is scheduled.

SECTION 2.3: Booking and Scheduling

Customers may request or book services through the website, forms, chat widget, phone, or other approved communication methods.

A booking is not fully confirmed until Queen City Interior Cleaning LLC confirms the appointment details.

We reserve the right to decline, reschedule, or adjust a booking based on availability, location, safety concerns, inaccurate information, or service limitations.

SECTION 2.4: Cancellation and Rescheduling Policy

Customers should provide at least 24 hours’ notice to cancel or reschedule a cleaning appointment.

Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee or scheduling limitations.

SECTION 2.5: Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact, address, and service information
  • Providing safe and reasonable access to the home
  • Securing pets before the appointment
  • Communicating special instructions before the cleaning begins
  • Removing fragile, valuable, or sensitive items from cleaning areas
  • Notifying us of any hazards, unsafe conditions, or special circumstances
  • Ensuring utilities such as water and electricity are available

SECTION 2.6: Supplies and Equipment

Cleaning partners typically bring their own cleaning supplies and equipment.

If a customer prefers specific products to be used, the customer should notify Queen City Interior Cleaning LLC before the appointment. Special product requests may be subject to availability and approval.

SECTION 2.7: Independent Contractors

Queen City Interior Cleaning LLC may work with independent contractors or cleaning partners to perform cleaning services.

These cleaning partners are not employees of Queen City Interior Cleaning LLC.

Queen City Interior Cleaning LLC helps coordinate customer communication, scheduling, service expectations, and job details.

SECTION 2.8: Service Limitations

Queen City Interior Cleaning LLC and its cleaning partners may decline to perform tasks that are unsafe, unsanitary, outside the agreed scope, or not appropriate for residential cleaning.

Service limitations may include, but are not limited to:

  • Hazardous materials
  • Mold remediation
  • Biohazard cleanup
  • Pest or infestation cleanup
  • Hoarding conditions
  • Heavy lifting
  • Exterior cleaning
  • High ladder work
  • Moving large furniture
  • Cleaning areas without safe access
  • Any task that creates an unreasonable safety risk

SECTION 2.9: Satisfaction and Service Issues

If a customer has a concern about a completed cleaning, they should contact Queen City Interior Cleaning LLC as soon as possible.

We will review the concern and determine the appropriate next step based on the situation, service scope, and timing.

SECTION 2.10: Payments

Payments may be collected through Stripe or another third-party payment processor.

Customers agree to provide accurate payment information and authorize payment for confirmed services.

Unpaid invoices, failed payments, or payment disputes may result in delayed or canceled future service.

SECTION 2.11: Recurring Cleaning

Recurring cleaning may be available after a customer’s first cleaning.

Recurring service depends on scheduling availability, service area, cleaner availability, and customer needs.

Recurring appointments may be adjusted, paused, or canceled based on availability, payment status, customer request, or operational needs.

SECTION 2.12: Website Use

Customers agree not to misuse the website, forms, chat widget, booking tools, or communication systems.

Users may not attempt to interfere with the website, submit false information, misuse forms, copy website content, or use the website for unlawful purposes.

SECTION 2.13: No Guarantee of Availability

We do our best to provide convenient scheduling, but we do not guarantee that every requested date, time, location, or service type will be available.

SECTION 2.14: Limitation of Liability

To the fullest extent permitted by law, Queen City Interior Cleaning LLC is not liable for indirect, incidental, special, or consequential damages related to website use, booking, scheduling, or services.

Our total liability for any claim related to a cleaning service is limited to the amount paid for the specific service giving rise to the claim, unless otherwise required by law.

SECTION 2.15: Changes to These Terms

Queen City Interior Cleaning LLC may update these Terms of Service from time to time.

Updates will be posted on this page with a revised “Last updated” date.

SECTION 2.16: Contact Information

For questions about this Privacy Policy, Terms of Service, or our services, contact:

Queen City Interior Cleaning LLC
6809 Main St #1061
Cincinnati, OH 45244
United States

Email: [email protected]

Phone: 513-415-5290

Contact

Queen City Interior Cleaning LLC

9119 Willow Creek Drive, Loveland, OH, 45140

Queen City Interior Cleaning Logo

Queen City Interior Cleaning LLC
Cincinnati, Ohio

© 2026 Queen City Interior Cleaning LLC

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